Tone, Empathy, and Presence Online
If a reply feels sharp, check for stress or constraint rather than malice. Ask one clarifying question before defending your position. This small pause often turns tension into progress. Have a story like this? Share it to help another reader.
Tone, Empathy, and Presence Online
Match the other person’s level of detail, pace, and formality, while keeping your authentic voice. Thoughtful mirroring reduces friction and builds trust. Practice for a week and note what shifts. Comment with the situation where it surprised you most.